Shipping & Delivery – Bugeen

Business Hours: We process and ship orders Monday through Friday (excluding holidays).

Delivery Time = Production Time + Shipping Time

    1. Production Time

      • Depending on the level of customization, allow 3–5 business days for production.

    2. Shipping Time

      • US Domestic: 5–7 business days after shipment

      • International: 10–15 business days (including Vietnam and other countries)

    3. Flat Shipping Fee

      • US: $4.99 per order (no limit on number of products)

      • International: $12.99 per order (no limit on number of products)Note: You can purchase as many products as you like in the same order without increasing the shipping cost.

    4. Taxes & Duties

      • All prices exclude any applicable sales tax, VAT, customs duties, or import fees. You are responsible for any local taxes or import charges.

    5. Delivery Delays

      • Factors such as incomplete address information, severe weather, or customs processing may cause delays.

      • In case of a delay, contact [email protected]; we will respond within 3–5 business days.

    6. Order Tracking

      • Once your order is handed to the carrier, you’ll receive an email with a tracking number to monitor your shipment.

    7. Shipping Questions